frequently asked questions
Loan applications are typically processed within SAME DAY provided you’ve submitted all the required documents and employment is verified. Once approved, the funds are made available to you promptly.
You may be eligible for multiple loans if you meet the criteria and have successfully managed your repayments. However, it’s essential to carefully consider your financial situation before taking on additional loans.
If you are unable to make a payment, please contact us as soon as possible. Missed payments could result in additional fees or affect your ability to qualify for future loans.
Yes, early repayment is allowed on all our loan types without penalties.
It depends on your financial needs and situation. If you need a small amount quickly, our Payday Loans or Short-Term Student Loans are great options. For larger amounts with a longer repayment period, our 1 to 3-Month Loans for loyal customers may be a better fit.
The documents required vary depending on the loan type, but generally, you’ll need: Omang (National ID) 3 months’ bank statements Your most recent payslip (for employed applicants) Confirmation of employment (for employed applicants) Proof of registration, Student ID, and Admission letter (for student loans)
You can apply by visiting our branch at African Mall, Gaborone or submit your application online through our website. Ensure you have all the required documents ready for faster processing. For employed individuals if you qualify you will be called to the office with original documents for verification.
No, you can apply regardless of which bank you use. We only require your 3 months’ bank statements to verify your financial activity.
If your financial situation changes—such as losing your job or facing other financial difficulties—contact us immediately. We will work with you to assess your situation and help find a manageable solution.
The interest on your loan is calculated based on the repayment loan model (for longer-term loans) or as a flat rate (for payday and student loans). We ensure transparency so you know exactly how much you need to repay each month.